IMPORTANT - PLEASE REVIEW ALL

WHAT HAPPENS AFTER MY FIRST LESSON? 

After your first (1) off private lesson we only offer sessions of (4) lessons. You can choose to continue with private lessonsgroup classes or after school programs based on availability. Most group activities start the beginning of each month. Click HERE to view all that we offer.

LENGTH OF SESSION 

All lessons must be back to back with less gaps as possible. All lessons must be used within (5) weeks of your first scheduled lesson. No exceptions. 

If your schedule is too inconsistent we can choose to open the time to a student on the waitlist. Once you book a session, your lessons will be ongoing once, or more times per week, depending on what we have decided and confirmed via e-mail. Your lessons will be on the same day and time every week, unless we have scheduled otherwise via e-mail.

CANCELLATION / RESCHEDULING 

All cancellations must be sent to info@theskateside.com at least by12 pm PST the day prior to your scheduled lesson to not forfeit your time. Any lessons cancelled passed 12 pm will be billed in full. Cancelling for any reason including but not limited to participant getting sick (including COVID), quarantining, injury (skating or non-skating), lack of enjoyment in program, behavioral issue.

We will strictly follow this policy.

You can choose to skip a week or reschedule to a different day based on availability. (This communication must be via email only). 

NOTE: A private pod/semi-private will follow the same policy. A private pod/semi-private will be considered as a whole.

SUBSTITUTE COACH

You will have a primary coach and in case he/she has an emergency, we will do our best to have another coach fill in. If the primary coach is unavailable, there will be no extension of time to complete your lessons within the 5 week period. All our coaches are trained by THE SKATESIDE.

TARDINESS

If there is a no call no show, at the 30 mins mark, the coach will leave and you will be charged for the lesson. 

If you arrive late for a lesson, the lesson will end at it’s scheduled time and only the remainder of the time will be used.

CANCELING DUE TO SEVERE SICKNESS/INJURY

If your child has a severe sickness or injury that requires more than 5 weeks to recover, please email us a doctor note. You will receive an extension of (3) months to complete your session.

CANCELING DUE TO WEATHER

In case of rain or a wet skate park, we will contact you by email at least (1) hour ahead to time to cancel. A rained out lesson will be rescheduled. It’s not a forfeited lesson.